POLICIES

Cancellation Policy

Please understand that when you forget or cancel an appointment without giving enough notice I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive my services. As appointments are reserved specifically for your pooch I cannot provide any exceptions to this policy and the following fee’s and terms apply –

 

FEES & TERMS

There are no fees applied for cancellations or reschedules that have given 48 hours or more notice.

Cancellations or reschedules giving less than 48 hours notice will result in a charge equal to 50% of the reserved service amount.

No shows or cancellations on the day of the appointment or less than 24 hours notice, will be charged 100% of the reserved service amount.

Clients who have missed a previous appointment will be asked to pay in full when booking all future appointments. These payments are non-refundable in the instance of a no show.

In order to book your next appointment cancellation and rescheduling fee’s must be paid in full.

PAYMENTS

All payments must be paid within 24 hours after the groom has taken place. No future appointments will be made until all outstanding payments are up to date.

DROP OFF

Please try to arrive 5 minutes before your appointment. Giving you time to get your pups on a lead and giving them the chance to relieve themselves before your appointment time.

Please make sure your pup has a collar/harness and lead on so they don't run off or worse get injured. As I am situated on a busy road opposite the public carpark and local vets.

If you are going to be late please let me know as soon as possible. If you are running more than 15/20 minutes late I may need to reschedule.

COLLECTION

I will either give you a time for collection or I will send you a text about 30 minutes before your pup is ready. Please arrive promptly to collect your pup as this keeps the salon running efficiently.

If you are going to be more than 15 minutes late in collecting there is a late fee that will be charged of £5 per 15 minutes or £20 per hour.

Please do not just walk into the salon. I may have dogs loose on the floor. Please knock and wait until I have secured the dogs in the salon before I open the door to you.

To ensure safety, the door will be locked during grooming sessions.

Health and Temperament

 

All dogs receive a health check during grooms, as standard professional practice. This includes checks to teeth, ears, paws and any other abnormalities. I will always inform the owner of my findings. To make grooming more comfortable for your dog, please ensure you inform me of any issues that your dog has like, allergies or medications etc before the groom takes place.

Please also inform me of any temperament or behavioural issues, so I can prepare myself and take all necessary steps to make your dog more comfortable. Any stress or anxiety issues may result in a stop to grooming and another later appointment maybe advisable. It is essentially the responsibility of the owner to inform me, if your dog bites, has bitten, or is aggressive towards people. In some cases a muzzle maybe used, this will not harm your pet, and protects both your pet and me the groomer. This is industry standard.

I reserve the right to refuse/stop services for such pets at any time before or during the grooming process.

Please inform me if your pet has been diagnosed with a heart problem, arthritis, back or neck problems, any other serious medical conditions or previous operations which might impact their health during the groom. I am committed, above all, to the health of your dog, and with full knowledge of pre-existing conditions can ensure these are fully considered throughout the groom, minimising or excluding any aspects that might cause stress to any dog with a pre-existing condition. This may mean altering some standard procedures, such as not using a heated dryer or expecting your pet to stand for extended periods. Please be aware, this could have an impact on the appearance of the groom. If your pet becomes excessively stressed or show signs of medical compromise I will stop immediately, and you will be contacted about the best way to proceed. If your dog needs veterinary assistance from a previous or existing condition whilst in my care, it will be at the owners expense.

Under no circumstances will I groom pregnant dogs as the complications are high. If you're dog becomes pregnant, please inform me so I can reschedule your appointment.

Coat Condition

 

Please notify me on the condition of your dog's coat before any appointment is made. This is so I can properly prepare myself and allow extra time to your appointment. Failure to notify me could result in further cost to your groom as other appointments made that day could be impacted or jeopardized. It is your responsibility to brush your dog and I feel brushing out any matts is cruel. I believe in a welfare and pain-free salon, that's why doggies enjoy coming to me, as it's a pleasant experience and one I wish to maintain. If your dog’s coat is matted or in a neglected state, please be aware that the coat will be clipped off. "Humanity before Vanity." 

It is not uncommon for underlying skin problems to present once matts are shaved off including parasites (fleas/ticks, infections (yeast/bacteria) or wounds. I will contact you with any such findings. 

If fleas or ticks are found on your pet during the grooming process, you will be charged an additional fee. Ticks found will be removed. If ticks are found, I strongly suggest that you take your dog to be checked by your Vet, and have your pet tested for Lyme disease. Please note that parasites are a health hazard to your pets as well as to humans.

ACCIDENTS

There is always the possibility an accident could occur. Grooming equipment is sharp. Even though I use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quickening of the nails etc. In most cases this can happen when a pet is wriggling or moving around. Every effort will be made to ensure your pet is groomed as safely as possible, however, some pets may have reactions to grooming products or procedures. 

DOG PHOTOS & VIDEO RELEASE

I agree to allow Soundhound Dog Grooming to take photos of my dog while she is undertaking grooming, in any form or format, for use, at any time, in any media, marketing or promotional materials.

I, hereby acknowledge and agree I have read, understood all the terms and conditions contained in this grooming policy. I hereby execute the Agreement for my dog, I further attest that if I am not the sole owner or representative of the dog subject to this application that my consent is sufficient to enter into this Agreement for and on behalf of any other owner or representative.

ATTENTION. PLEASE READ THESE TERMS CAREFULLY.

Qualifications & Insurances

 

Fully Qualified

City and Guilds Level 3 Diploma Dog Grooming

Fully insured